Is your checkout process secure?

Yes, absolutely! Our checkout process is highly secure. We use industry-leading
payment gateways such as Stripe, PayPal, Google Pay, and Apple Pay which are all
highly trusted payment gateways that have a proven track record of securely
processing payments for millions of businesses worldwide. These platforms have
been audited by independent security firms and have received various security
certifications, such as PCI-DSS compliance, which attests to their strong security
standards.

What security measures do you have in place for payments?

We take security very seriously and have implemented a number of measures to
ensure the safety of your payment information. For example, all payment
transactions are encrypted and sent over a secure connection (HTTPS).

Art.Africa provides an escrow service for the monies/payment made to the artist,
the funds are held on account and paid out on successful completion of the sales
transaction, validated proof of shipment (tracking number) and signed delivery.

Additionally, we use payment gateways such as Stripe, PayPal, Google Pay, and
Apple Pay, which are known for their industry-standard encryption, advanced
security measures, security protocols and fraud detection capabilities to protect
user data and ensure secure transactions. These include:

Transport Layer Security (TLS): Stripe uses TLS 1.2 or higher, which is the standard
protocol used to encrypt and secure data transmitted over the internet. This
encryption protocol ensures that sensitive information, such as credit card details,
are securely transmitted between the customer’s browser and Stripe’s servers

Secure Sockets Layer (SSL): Uses SSL certificates to secure its website and API. SSL
creates a secure connection between a web server and a browser, ensuring that all
data transmitted between the two remains private and protected from
eavesdropping or tampering.

Advanced Fraud Detection and Prevention: Uses advanced machine learning
algorithms and fraud detection tools to prevent fraudulent transactions and protect
users’ data from potential threats.

Tokenisation: Uses tokenisation to protect sensitive customer information, such as
credit card details. This means that instead of storing actual credit card numbers,
the payment gateway stores a unique token that represents the card. This token can
be used for transactions without exposing the actual card number, significantly
reducing the risk of fraud or data breaches.

Overall, our payment gateway’s security and encryption measures are designed to
meet and exceed industry standards, ensuring our users’ data is safe and secure.

What forms of payments do you accept?

You can pay using major credit and debit cards, including Visa, Mastercard. We also
accept payment through popular e-wallets, such as PayPal, Google Pay and Apple
Pay.
In addition to these options, we also accept payment through bank transfers and
other electronic payment methods, depending on your location and the specifics of
your order.
We understand that secure and reliable payment options are crucial for online
shoppers, which is why we use industry-standard encryption and security
protocols to protect your information and ensure your transactions are safe and
secure.
If you have any questions or concerns about payment options or security, please
don’t hesitate to Contact us. We’re always here to help and ensure that you have a
positive shopping experience.
We are also exploring cryptocurrency payment such as Bitcoin, Ethereum, and
other popular digital currencies. which could become available in the near future.

Are there any discounts or promotions available?

Art.Africa occasionally offers discounts and promotions to our customers. To stay
updated on the latest offers, subscribe to our newsletter through our website or
follow us on social media platforms like Facebook, Twitter, and Instagram. You can
also check our website’s homepage for any ongoing promotions

How to initiate a return request for artwork purchases on Art Africa

To initiate a return request for artworks purchased on Art Africa, follow these
steps:

  • Log in to your Art Africa account.
  • Navigate to the profile menu and click on it.
  • Locate the “Purchase History” option and click on it.
  • Find the purchased artwork on the purchase history page.
  • Click on the hamburger icon beside the artwork.
  • Select “Return Item” from the options.
  • On the return item page, state the reason for the return.
  • Add all necessary images to detail the reasons for return.
  • Click “Submit.”

After submitting your return request, you’ll receive an email from Art Africa
confirming the receipt of your request. A member of their team will then be in
touch with you within 24 hours to provide assistance or updates regarding your
concern.

What do I do if I have an issue with a payment or checkout?

If you have an issue with a payment or checkout, please follow these steps:

  • Double-Check Information: Ensure that all your payment details and billing
    information are correct.
  • Try Again: Sometimes, simply trying the checkout process again can resolve
    the issue.
  • Contact Support: If the problem persists, please contact our support team
    for assistance.
  • Login to Your Account: Navigate to the “Help and Support” option in the
    menu dropdown and click it. Raise a ticket detailing your complaint and
    submit it.
  • Contact Us Form: Alternatively, click the “Contact Us” button in the website
    footer, fill out the form with your feedback, and send it.
  • WhatsApp: You can also click the WhatsApp icon on the Art.Africa
    homepage to contact our support team directly.
  • We’re here to help and will do our best to resolve any payment issues promptly.

I like the works of one of your artists. Can I get him to work on my own project?

Yes, many of the artists and galleries listed on Art.Africa offer custom artwork
commissions. You can contact them directly through the messaging feature to
discuss your specific requirements and ideas. Commissioning a custom artwork
allows you to have a one-of-a-kind piece that is tailored to your individual taste and
preferences. It also provides an opportunity to work directly with the artist and
support their creative process. For any further questions or assistance with
commissioning a custom artwork, please don’t hesitate to contact our support team
at support@art.africa. We are always happy to help you connect with our artists and
galleries and facilitate the commissioning process.

Can I negotiate the prices of an artwork?

Yes, you can negotiate the prices of an artwork. Click on your preferred artwork,
then navigate to the “Make an Offer” button and click it. Fill out the form with your
information and the amount you’re offering, then submit it. The seller will receive
your offer and either accept or reject it.

How can I buy artwork on your website?

Purchasing artworks through our website is straightforwardly simple, just go to our
website homepage and click “Art Catalogue”, this will redirect you to our main
catalogue where you can view/browse our inventory. We stock a wide selection of
artworks and provide functionality on the top left of the page where you can filter
artworks by:

  • Category
  • Price
  • Location

Medium and order by:

  • Popularity
  • New Release
  • Price
  • Artwork Name

Once you find your desired artwork, click on the thumbnail to magnify and view the
selected artwork in a showcase reel. To visit the artwork details page, select the
artwork one more time and you will be redirected to the artwork details page where
you will be presented with description of the artwork and details of the artist. To
purchase the item, select the “Buy Artwork” button under the artwork to view your
basket, checkout and pay for the artwork, or select “Add to Cart” to add to your
shopping basket while you continue exploring the Art Catalogue.

To access your cart at any time, click the cart’s icon in the upper right corner of the
page. In future you’ll also be able to “Make an Offer” on the artwork details page.
The button will only be there if the artist is open to offers.

To complete the checkout you’ll need to be signed in. If you do not have an account
then you’ll be prompted to create one in a few easy steps. Once your payment goes
through, you’ll receive an order confirmation email immediately and a follow up
email once the artwork is shipped with the courier tracking details.

What is a limited edition artwork?

Limited edition artworks are a specific number of reproductions of an original
artworks such as digital prints, authorised by the artist and produced in a
controlled manner. This allows for a set number of copies to be produced and sold,
adding value and exclusivity to each individual piece. Limited editions are often
numbered and signed by the artist to further increase their value and appeal to
collectors and art enthusiasts.

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