We understand that purchasing artwork online can be a difficult decision, and we want to ensure our customers are completely satisfied with their purchase. If for any reason you are not satisfied with your artwork, you may return it within 14 days of delivery for a full refund or exchange.
Return Policy:To update your account information or artist profile, log in to your Art.Africa account. Navigate to "Edit Profile" under "Update Profile" in the artist menu. This is where you can make the necessary updates to your personal information, biography, profile picture, and other details.
If you encounter any issues, please contact our support team for assistance.
No, you should not use a pseudonym or an artist name that does not match your official identification documents to register an account. During registration, KYC (Know Your Customer) documents will be required, and the names on these documents must match your account details. This policy is in place to maintain authenticity and security for all sellers on the platform.
Payments are processed three weeks after the delivery of your artwork, or by the end of the month following delivery, whichever comes later. Payments will be made via bank transfer to your designated bank account.
For example, if your artwork is delivered on March 15th, you can expect to receive payment by April 5th (21 days after delivery) or by April 30th (end of the following month), depending on which date is later. To ensure smooth receipt of payments, please keep your bank account information up-to-date.
Additionally, please note that we have a minimum payment threshold of £100. Payments will only be issued when your accumulated earnings meet or exceed this threshold. Earnings below this amount will be carried forward to the next payment cycle until the minimum threshold is reached.
Our return policy allows buyers to initiate returns within a specified period, typically 14 days. During this time, funds are held in escrow until the buyer confirms satisfaction with the artwork. This ensures a secure and fair process for refunds and exchanges, promoting trust and transparency in every transaction. For returns, buyers should initiate the return process through our portal, providing our customer support team with necessary details and evidence, such as photographs of any damage or discrepancies. Once verified, we process a refund for the purchase amount, excluding shipping fees.
While we typically do not offer exchanges due to the unique nature of artworks, exceptions may be considered for damaged items or under special circumstances. Sellers are notified promptly in the event of a return or refund request and provided with the necessary information to facilitate a smooth process. This approach ensures that both buyers and sellers have a reliable and transparent system for managing returns and exchanges, fostering a positive experience for all involved. For more information or specific inquiries regarding our policies, please refer to our comprehensive guidelines or reach out to our support team directly.
To sell artwork on Art.Africa, you must be an artist, curator or the representative of an art gallery that operates in Africa or whose artworks showcase African art or culture. We welcome artists, galleries, and curators from all over Africa and the diaspora to present their unique and contemporary artworks on our platform. Our goal is to promote and celebrate African art and culture by supporting local and indigenous artists, galleries, and curators.
If you meet these conditions, we invite you to apply to become a seller on our platform and share your exceptional artworks with our global community of art enthusiasts. To ensure the legitimacy of the displayed artworks, sellers must submit supporting documents, including their identification proof and evidence of their position as an artist, curator or a representative of an art gallery.
First of all, introduce yourself! Our online "Expression of Interest" form lets you share details about your artistic journey and a portfolio of your existing work. It's like a friendly handshake and introduction. Once submitted, our team will review your information and portfolio to understand your artistic style and ensure it aligns with the Art.Africa community. You’ll get a prompt notification – either welcoming you aboard or offering feedback to refine your profile further. If approved, you will receive an invitation to create your personal artist space on our platform, similar to your own virtual gallery. This involves setting up a secure account and completing a few quick steps to get your profile ready.
For added security, you have to complete the "Know Your Customer" (KYC) verification. This enhances security on our platform and keeps our users safe. Once your KYC information is fully approved, you can access your personalised storefront. Here, you can upload high-quality photos of your artwork, write detailed descriptions, and set competitive prices. In some cases, our team might do a final quality check to ensure your art meets our standards. Once approved, your artwork goes live on our platform, ready to be discovered and purchased by art enthusiasts worldwide!
Ready to join Art.Africa? Head over to our homepage and click the "Sell Art" button, or use the "Login" menu and look for the “Express Interest” link to begin setting up your artist or art gallery account. We look forward to welcoming you to our vibrant Art.Africa community!
With a combined audience of over 50,000 art lovers and enthusiasts across our platform and social media channels, our advertising options offer a unique opportunity to showcase your art to a targeted and engaged audience. Please contact our advertising team at [email protected] for more information on our advertising options, pricing, and how to get started. We're excited to help you showcase your art to our community of art enthusiasts!
When shipping your artwork, you have the flexibility to choose a courier company that best meets your needs for safe and reliable delivery. While Art.Africa recommends considering reputable options like DHL, FedEx, UPS, TNT, and Aramex for their global reach and reliability, using these specific companies is not mandatory.
However, if you opt for a courier service not listed above, please ensure they provide item tracking to ensure the secure transit and delivery of your artwork. This tracking capability is a requirement to ensure that shipments are traceable and accountable throughout the shipping process.
Need assistance? Connect with us through our WhatsApp support service