FAQs

At Art.Africa, original paintings may or may not come framed depending on the
preference of the artist. The product description for each artwork will indicate
whether it comes framed or unframed. For unframed paintings, we recommend
taking them to a professional framer to ensure that the artwork is presented in a
way that enhances its beauty and protects it from damage.

No, copying or using any content on our site is strictly prohibited without express
permission. This is to protect the copyright and creative rights of the artists whose
work is showcased on the site. Any unauthorised use of content on the site is
considered copyright infringement and is illegal. If you are interested in using any
of the content on our site, please Contact us for permission and licensing
information.

Art.Africa showcases a diverse range of African art from various countries,
spanning the works of African and diasporan artists living and working around the
world. While our focus is on promoting and supporting African artists and
communities, we also collaborate with artists and galleries from other parts of the
world who share our commitment to ethical and sustainable practices and
celebrating the rich cultural heritage of Africa. Our global network of artists and
galleries allows us to offer a wide range of unique and authentic artworks that cater
to a variety of tastes and preferences.

We sell a wide range of artwork on Art.Africa, including paintings, prints,
sculptures, photography, mixed media, and more. Our collection features both
traditional and contemporary African art, and we strive to showcase the work of
skilled and talented artists from across the continent. Our artwork ranges from
abstract to representational, and we have pieces in a variety of styles, colours, and
themes to suit different tastes and budgets. Whether you are a seasoned collector or
new to the world of African art, we have something for everyone.

Yes. At Art.Africa, we are committed to providing our customers with original and
authentic African artwork. Our carefully curated inventory features a wide selection
of one-of-a-kind pieces created by talented African artists. Whether you’re looking
for original works, prints, or limited editions, our diverse selection has something
for everyone.

We take great pride in ensuring the authenticity of all our artwork, and our listings
clearly indicate whether each piece is an original, print, or limited edition. You can
trust that every artwork you purchase from us is a genuine and unique piece of
African art, crafted with care and skill.

Shop with confidence and add a stunning and authentic piece of African art to your
collection today.

As a marketplace featuring works by various artists and galleries, our inventory is
constantly being updated with new pieces. We have a growing community of
talented African artists who regularly add their latest works to our platform.
Additionally, we work with galleries and curators to showcase a diverse range of
traditional and contemporary African art. We recommend checking our website
regularly or subscribing to our newsletter to stay up to date with the latest
additions to our inventory.

It depends on the specific artwork and artist. Some artists may be able to create a
similar piece upon request, while others may have a waiting list for their artwork.
You can Contact us with the specific details of the artwork you’re interested in, and
we’ll do our best to provide you with information on availability and options.

We make every effort to ensure that the images of our artworks on our website
accurately represent the actual appearance of the pieces. While we strive to capture
the richness of detail, texture, and colour of the artwork, please note that colours
may appear differently on various devices and screens. Additionally, the texture and
details of the artwork may not be fully captured in the images, as they can vary
depending on lighting and viewing angles. We encourage our customers to ask any
questions they may have about the artwork before making a purchase, and we offer
a flexible return policy in case the artwork is not as expected. However, most
buyers are thrilled with the real painting’s richness of detail, so we’re confident that
you’ll appreciate the artwork even more in person.

When you purchase artworks on Art.Africa, you are directly supporting local and
diasporan African artists and their communities. Art.Africa is committed to fair
trade and transparent pricing, allowing sellers to earn a sustainable income and
continue creating meaningful art and works that reflects the richness of African
culture. Buying directly from the artists and their gallery representatives on
Art.Africa contributes to the preservation of traditional art forms and techniques,
while also promoting cultural exchange and understanding.

By supporting our artists, you are not only investing in a piece of art but also in the
rich and diverse cultural heritage of Africa. Thank you for supporting our local and
diasporan African artists and for helping to promote the beauty and richness of
African art and culture. Shop now on www.art.africa and discover unique,
one-of-a-kind artworks that will enrich your home decor

At Art.Africa, we are committed to ensuring that the artists receive fair
compensation for their work. We have a transparent pricing policy, and we work
closely with the artists and galleries to set fair prices for their artwork. We also take
a small commission on each sale to cover our costs, but we always strive to keep
this commission as low as possible.

In addition to fair compensation, we believe in supporting the artists and their
communities in other ways. For example, we promote their work through our
marketing channels and provide them with access to a global audience. We also
encourage them to continue to develop their skills and techniques, and we provide
them with feedback and support to help them grow as artists.

Overall, we are committed to building long-term relationships with our artists and
galleries, and we work closely with them to ensure that they receive the support
and compensation they deserve for their hard work and creativity. We also provide
them access to resources and businesses that help them to further develop their art
and increase their earning potential.

There are several ways you can support the artists on Art.Africa besides making a
purchase. Here are a few:
Spread the word: Share your experience with your friends and family, and
encourage them to explore the website and discover the amazing artwork
available.

  • Follow and promote on social media: Follow Art.Africa on social media
    platforms such as Facebook, Twitter, and Instagram, and share the artists’
    work on your own social media channels.
  • Attend events: Keep an eye out for events and exhibitions hosted by
    Art.Africa and attend them to support the artists and immerse yourself in the
    vibrant African art and culture.
  • Provide feedback: Give feedback on the artwork you’ve purchased or viewed,
    as well as your experience on the Art.Africa website. This helps our team and
    artists to improve and better serve our customers.
  • Donate: Consider making a donation to the artists or Art.Africa to help
    support their creative endeavors and further promote African art and
    culture.

At Art.Africa, we believe in fostering connections between our customers and the
artists whose work they admire. While we cannot guarantee direct communication
with every artist, we encourage our customers to reach out to us with any specific
requests or questions. We will do our best to facilitate communication between you
and the artist. Some of our artists are open to direct communication and may be
willing to answer your questions or provide further information about their
artwork. If you have purchased a piece on our platform and would like to
communicate with the artist, please contact our support team at
[email protected], and we will do our best to connect you with the artist or
provide any relevant information.

Yes, we take ethical and sustainable sourcing of materials very seriously. We work
with our artists to ensure that the materials they use are sourced in a responsible
and sustainable way. We also encourage them to use recycled and repurposed
materials wherever possible, reducing waste and minimising the environmental
impact of their work.

You can contact us with any questions you have through our website by filling out
the contact form on our ‘Contact Us’ page. You can also email us directly at
[email protected] or message us through our social media accounts. Connect with
us on Instagram , Facebook and Twitter @wwwartafrica

Our customer service team will do their best to respond to your inquiry as soon as
possible

Original artworks are distinctive, singular pieces that are crafted by an artist’s own
hand, rather than being reproductions or duplicates. These artworks are generally
produced using traditional mediums like oil paint, acrylics, watercolours, charcoal,
pencil, or sculpture materials. The value and significance of original artworks lies
in their singularity and the artist’s imaginative vision, which makes them highly
sought after and extremely desirable to collectors and art aficionados alike

Limited edition artworks are a specific number of reproductions of an original
artworks such as digital prints, authorised by the artist and produced in a
controlled manner. This allows for a set number of copies to be produced and sold,
adding value and exclusivity to each individual piece. Limited editions are often
numbered and signed by the artist to further increase their value and appeal to
collectors and art enthusiasts.

Purchasing artworks through our website is straightforwardly simple, just go to our
website homepage and click “Art Catalogue”, this will redirect you to our main
catalogue where you can view/browse our inventory. We stock a wide selection of
artworks and provide functionality on the top left of the page where you can filter
artworks by:

  • Category
  • Price
  • Location

Medium and order by:

  • Popularity
  • New Release
  • Price
  • Artwork Name

Once you find your desired artwork, click on the thumbnail to magnify and view the
selected artwork in a showcase reel. To visit the artwork details page, select the
artwork one more time and you will be redirected to the artwork details page where
you will be presented with description of the artwork and details of the artist. To
purchase the item, select the “Buy Artwork” button under the artwork to view your
basket, checkout and pay for the artwork, or select “Add to Cart” to add to your
shopping basket while you continue exploring the Art Catalogue.

To access your cart at any time, click the cart’s icon in the upper right corner of the
page. In future you’ll also be able to “Make an Offer” on the artwork details page.
The button will only be there if the artist is open to offers.

To complete the checkout you’ll need to be signed in. If you do not have an account
then you’ll be prompted to create one in a few easy steps. Once your payment goes
through, you’ll receive an order confirmation email immediately and a follow up
email once the artwork is shipped with the courier tracking details.

Yes, you can negotiate the prices of an artwork. Click on your preferred artwork,
then navigate to the “Make an Offer” button and click it. Fill out the form with your
information and the amount you’re offering, then submit it. The seller will receive
your offer and either accept or reject it.

Yes, many of the artists and galleries listed on Art.Africa offer custom artwork
commissions. You can contact them directly through the messaging feature to
discuss your specific requirements and ideas. Commissioning a custom artwork
allows you to have a one-of-a-kind piece that is tailored to your individual taste and
preferences. It also provides an opportunity to work directly with the artist and
support their creative process. For any further questions or assistance with
commissioning a custom artwork, please don’t hesitate to contact our support team
at [email protected]. We are always happy to help you connect with our artists and
galleries and facilitate the commissioning process.

If you have an issue with a payment or checkout, please follow these steps:

  • Double-Check Information: Ensure that all your payment details and billing
    information are correct.
  • Try Again: Sometimes, simply trying the checkout process again can resolve
    the issue.
  • Contact Support: If the problem persists, please contact our support team
    for assistance.
  • Login to Your Account: Navigate to the “Help and Support” option in the
    menu dropdown and click it. Raise a ticket detailing your complaint and
    submit it.
  • Contact Us Form: Alternatively, click the “Contact Us” button in the website
    footer, fill out the form with your feedback, and send it.
  • WhatsApp: You can also click the WhatsApp icon on the Art.Africa
    homepage to contact our support team directly.
  • We’re here to help and will do our best to resolve any payment issues promptly.

To initiate a return request for artworks purchased on Art Africa, follow these
steps:

  • Log in to your Art Africa account.
  • Navigate to the profile menu and click on it.
  • Locate the “Purchase History” option and click on it.
  • Find the purchased artwork on the purchase history page.
  • Click on the hamburger icon beside the artwork.
  • Select “Return Item” from the options.
  • On the return item page, state the reason for the return.
  • Add all necessary images to detail the reasons for return.
  • Click “Submit.”

After submitting your return request, you’ll receive an email from Art Africa
confirming the receipt of your request. A member of their team will then be in
touch with you within 24 hours to provide assistance or updates regarding your
concern.

Art.Africa occasionally offers discounts and promotions to our customers. To stay
updated on the latest offers, subscribe to our newsletter through our website or
follow us on social media platforms like Facebook, Twitter, and Instagram. You can
also check our website’s homepage for any ongoing promotions

You can pay using major credit and debit cards, including Visa, Mastercard. We also
accept payment through popular e-wallets, such as PayPal, Google Pay and Apple
Pay.
In addition to these options, we also accept payment through bank transfers and
other electronic payment methods, depending on your location and the specifics of
your order.
We understand that secure and reliable payment options are crucial for online
shoppers, which is why we use industry-standard encryption and security
protocols to protect your information and ensure your transactions are safe and
secure.
If you have any questions or concerns about payment options or security, please
don’t hesitate to Contact us. We’re always here to help and ensure that you have a
positive shopping experience.
We are also exploring cryptocurrency payment such as Bitcoin, Ethereum, and
other popular digital currencies. which could become available in the near future.

We take security very seriously and have implemented a number of measures to
ensure the safety of your payment information. For example, all payment
transactions are encrypted and sent over a secure connection (HTTPS).

Art.Africa provides an escrow service for the monies/payment made to the artist,
the funds are held on account and paid out on successful completion of the sales
transaction, validated proof of shipment (tracking number) and signed delivery.

Additionally, we use payment gateways such as Stripe, PayPal, Google Pay, and
Apple Pay, which are known for their industry-standard encryption, advanced
security measures, security protocols and fraud detection capabilities to protect
user data and ensure secure transactions. These include:

Transport Layer Security (TLS): Stripe uses TLS 1.2 or higher, which is the standard
protocol used to encrypt and secure data transmitted over the internet. This
encryption protocol ensures that sensitive information, such as credit card details,
are securely transmitted between the customer’s browser and Stripe’s servers

Secure Sockets Layer (SSL): Uses SSL certificates to secure its website and API. SSL
creates a secure connection between a web server and a browser, ensuring that all
data transmitted between the two remains private and protected from
eavesdropping or tampering.

Advanced Fraud Detection and Prevention: Uses advanced machine learning
algorithms and fraud detection tools to prevent fraudulent transactions and protect
users’ data from potential threats.

Tokenisation: Uses tokenisation to protect sensitive customer information, such as
credit card details. This means that instead of storing actual credit card numbers,
the payment gateway stores a unique token that represents the card. This token can
be used for transactions without exposing the actual card number, significantly
reducing the risk of fraud or data breaches.

Overall, our payment gateway’s security and encryption measures are designed to
meet and exceed industry standards, ensuring our users’ data is safe and secure.

Yes, absolutely! Our checkout process is highly secure. We use industry-leading
payment gateways such as Stripe, PayPal, Google Pay, and Apple Pay which are all
highly trusted payment gateways that have a proven track record of securely
processing payments for millions of businesses worldwide. These platforms have
been audited by independent security firms and have received various security
certifications, such as PCI-DSS compliance, which attests to their strong security
standards.

No, Art.Africa does not store your payment information on its servers. The website
uses a secure payment processing system, where all payment information is
encrypted using 256-bit SSL encryption and securely transmitted to and processed
by PCI-DSS certified payment gateway providers such as Stripe, PayPal, Google Pay,
and Apple Pay. This ensures that your payment information is not accessible to
anyone who should not have access to it, including the staff of Art.Africa.

After purchasing artwork from Art.Africa, you will receive an order confirmation
email . The next step would be for the artist or gallery to prepare and ship the
artwork to you. The specific timeframe for this process will depend on the artist or
gallery, as well as your location and shipping preferences. Some artworks may
require additional preparation or customization, such as framing or stretching,
which may add additional time to the shipping process.

Art.Africa provides a messaging system through which you can communicate
directly with the artist or gallery to track the progress of your order and receive
updates on its status. Once your artwork has been shipped, you will receive a
confirmation email with tracking information so that you can monitor its delivery.

Upon receiving your artwork, it is important to inspect it carefully and contact the
artist or gallery if there are any issues or concerns. If you are satisfied with your
purchase, you can leave a review for the artist or gallery on Art.Africa to share your
experience with other potential customers.

If you have any questions or concerns about your purchase, our customer service
team is always available to assist you

If you suspect any suspicious activity on your payment account, take immediate
action to safeguard your personal information. Here are some essential steps to
follow:

  1. Get in touch with our customer support team at the earliest. They are
    trained to identify and prevent any unauthorized transactions and can guide
    you through the process.
  2. For added protection, update your password and security questions
    regularly.
  3. In case of any doubtful activity, it is best to contact your payment provider
    immediately, whether it’s Stripe, PayPal, Google Pay, or Apple Pay. They have
    dedicated teams to investigate fraud and take appropriate measures to
    secure your account.
  4. Monitor your account regularly to spot any unusual activity. If you suspect
    fraudulent transactions, contact our customer support team right away.
  5. You can also add extra layers of security to your account, such as enabling
    two-factor authentication. This will require a code sent to your phone or
    email to access your account, adding another layer of protection.

Remember, the security of your payment account is a top priority for us. If you have
any doubts or questions regarding your account’s safety, do not hesitate to reach
out to us. We are here to help protect your information and ensure your peace of
mind.

Our artworks are held by artists on consignment, and will be shipped directly to
you by the artist from their studio or representative gallery using a reliable and
trusted international courier service. We have contractual agreements with our
consigned artists that include holding your payment in escrow until you receive the
artworks. This ensures that you can buy with confidence and peace of mind,
knowing that you have full control over the transaction.

Our sellers take great care to ensure that your artwork arrives in excellent
condition by using high-quality materials for packing and shipping. They wrap your
artwork carefully in bubble wrap, foam, and sturdy cardboard boxes to provide
maximum protection during transit. For paintings, they roll them and place them in
a tube to prevent any damage during transportation. If the artwork is framed, they
take extra care during packaging, which may include custom-made crates. Our
team of experts will make sure that your artwork is packaged securely and arrives
at your doorstep in perfect condition. If you have any specific packaging requests,
please contact us.

Yes, you will receive a tracking number for your artwork once it has been shipped.
We use reliable courier services for both domestic and international shipping, and
you will receive a tracking number that allows you to track the progress of your
shipment from the moment it leaves the artist’s studio until it arrives at your
doorstep. If you have any questions about your shipment or need assistance with
tracking your artwork, please don’t hesitate to contact our customer service team.

The delivery time for your artwork can vary depending on the shipping method and
the location of the artist or gallery. Typically, the delivery time can range from a few
days to several weeks. Once you have made your purchase, the seller will provide
you with an estimated delivery time based on their shipping policies and your
location. They will also provide you with tracking information so that you can
monitor the progress of your shipment. If you have any concerns about the delivery
time or the status of your shipment, please reach out to the seller or our customer
support team, and we will do our best to assist you.

Yes, we offer expedited shipping upon request. If you need your artwork to be
delivered quickly, please contact our customer service team to discuss the available
options and associated costs. We will do our best to accommodate your needs and
ensure your artwork arrives as soon as possible. Please note that expedited
shipping may not be available for all locations and may incur additional fees.

Our return policy allows you to return artwork within 14 days of purchase for an
exchange or refund, minus shipping costs. If you wish to return the artwork, please
contact us within 14 days of receiving your order to initiate the return process. We
will provide you with instructions on how to return the artwork safely and securely.
Once we receive the artwork, we will inspect it to ensure it is in the same condition
as when it was shipped. If everything is in order, we will issue a refund or exchange
according to your preference. Please note that customised or commissioned
artwork may not be eligible for returns. For more information, please refer to our
Delivery and Returns page.

We understand that purchasing artwork online can be a difficult decision, and we want to ensure our customers are completely satisfied with their purchase. If for any reason you are not satisfied with your artwork, you may return it within 14 days of delivery for a full refund or exchange.

Return Policy:

  • The artwork must be returned in its original condition and packaging.
  • The artwork must be shipped back to us within 14 days of delivery.
  • Shipping costs are non-refundable, and return shipping is the responsibility of the buyer, unless the return is due to a platform error.
  • We recommend using a trackable shipping method and keeping a record of your return tracking number, as we are not responsible for lost or damaged returns.

Return Policy:

  • The artwork must be returned in its original condition and packaging.
  • The artwork must be shipped back to us within 14 days of delivery.
  • Shipping costs are non-refundable, and return shipping is the responsibility of the buyer, unless the return is due to a platform error.
  • We recommend using a trackable shipping method and keeping a record of your return tracking number, as we are not responsible for lost or damaged returns.

Refund Process:

  • Initiate an RMA (Return Merchandise Authorisation) request on your account, providing the requisite information. This request would need to be approved. Upon approval, further instructions on returning the artwork would be provided.
  • Once we receive the returned artwork, we will issue a full refund to the original payment method within 5-7 business days.
  • Please note that refund times may vary depending on your financial institution.

Exchange Policy:

  • If you would like to exchange your artwork for a different piece, please contact us within 14 days of delivery.
  • We will provide a return shipping label and instructions on how to exchange your artwork.
  • Please note that exchange shipping costs will be the responsibility of the customer.

Exceptions:

  • Custom orders and commissioned artworks are non-returnable and non-refundable.
  • Artworks that have been damaged or altered in any way are not eligible for return or refund.

Contact Us:
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at [email protected]. We’re here to help!

To update your account information or artist profile, log in to your Art.Africa
account. Navigate to “Edit Profile” under “Update Profile” in the artist menu. This is
where you can make the necessary updates to your personal information,
biography, profile picture, and other details.

If you encounter any issues, please  contact our support team for assistance.

No, you should not use a pseudonym or an artist name that does not match your official identification documents to register an account. During registration, KYC (Know Your Customer) documents will be required, and the names on these documents must match your account details. This policy is in place to maintain authenticity and security for all sellers on the platform.

Yes, as a seller on Art.Africa, you can upload a profile picture. However, please note
that the profile picture must be a waist-up portrait. Zoomed-in pictures focusing
solely on the face will not be approved. Additionally, explicit or inappropriate
photos are strictly prohibited from being uploaded as profile pictures. This policy
ensures a professional and respectful environment for all users on the platform.

Art.Africa provides a user-friendly platform for artists to showcase and sell their
work, featuring a comprehensive inventory management system. After completing
the account registration process, artists can access a dedicated portal to list and
manage their artwork. In this portal, they can add details such as title, medium,
dimensions, and price, and manage your inventory in real-time.

Ensuring your listings comply with our platform’s guidelines is crucial to
maintaining a trustworthy and secure marketplace. To do so, please follow these
steps:

  • Read and understand our platform’s selling policies, terms of service,
    copyrights and privacy policy and community standards.
  • Clearly and honestly represent your items, including their condition, features, and any flaws.
  • Help buyers find your items by using relevant keywords and tags in your titles and descriptions.
  • Share high-quality photos of your art that show the artwork in a clear, well-lit, and sharp focus. This will help accurately showcase the condition of your art pieces.
  • Price your art competitively.
  • Respond promptly to buyer inquiries by answering any questions and concerns in a timely and professional manner.
  • Update your listings regularly to reflect changes in availability, pricing, or  item condition.
  • Follow our shipping and packaging guidelines and ensure your items are properly packaged and shipped promptly.

By following these steps, you’ll help maintain a trustworthy and secure marketplace
for all users. If you have any questions or concerns, please don’t hesitate to contact
our support team.

Protecting your artwork from unauthorised use on Art.Africa is important. Here are
some steps you can take:

  • Add a visible watermark to your images before uploading them. This can
    deter unauthorised use.
  • Embed your contact and copyright information into the metadata of your images before uploading them.
  • Clearly display a copyright notice on your profile and artwork pages. This
    informs viewers that your work is legally protected.
  • Regularly search for your artwork online to ensure it isn’t being used without
    permission. Tools like Google Reverse Image Search can help with this.
  • If you find your artwork being used without authorization on Art.Africa or
    other platforms, report it immediately to the site’s support team for
    takedown.

Changes to your profile picture are restricted once your account has been activated. Should you require to update your profile picture, drop a message to support team using any of the communication channels and we will assist.

 

To set the price of your artwork, consider the following guidelines:

  • Research the market and understand what similar artworks are selling for in
    your genre, medium, and size range.
  • Calculate costs and factor in materials, time, and overhead expenses.
  • Ensure your prices are competitive with other artists in your market.
    Be open to negotiation and willing to adjust prices based on feedback and
    sales data.

Remember, pricing your artwork is a balance between valuing your creative effort
and being realistic about what buyers are willing to pay.

Payments are processed three weeks after the delivery of your artwork, or by the end of the month following delivery, whichever comes later. Payments will be made via bank transfer to your designated bank account.

For example, if your artwork is delivered on March 15th, you can expect to receive  payment by April 5th (21 days after delivery) or by April 30th (end of the following month), depending on which date is later.
To ensure smooth receipt of payments, please keep your bank account information up-to-date.

Additionally, please note that we have a minimum payment threshold of £100. Payments will only be issued when your accumulated earnings meet or exceed this threshold. Earnings below this amount will be carried forward to the next payment cycle until the minimum threshold is reached.

The taxation of your artwork sales depends on your location and the buyer’s. Tax
obligations vary significantly by country and typically include VAT, GST, or other
applicable taxes. It’s essential to comply with local tax laws and regulations relevant
to your specific situation.

Yes, you can offer discounts or promotions on Art.Africa! Sellers have the ability to
customise the negotiability of their artworks by setting a percentage in their
account settings. This percentage overrides the global percentage set by the admin,
which is currently 10%. It’s important to note that this customization applies
specifically to the “Make an Offer” feature.

Art.Africa prioritises secure transactions by leveraging trusted payment gateways
that adhere to the industry-standard PCI DSS (Payment Card Industry Data
Security Standard). This rigorous standard ensures the protection of sensitive
customer data like credit card information. To further safeguard your information,
Art.Africa itself does not process or store any payment details. All transactions are
securely handled on the side of our PCI-compliant payment processors. This
approach minimises the risk of data breaches and ensures the highest level of
security for your financial information.

We accept a variety of payment methods for your convenience. The following list
refers:

  • Debit & Credit Cards (Visa, Mastercard)
  • PayPal
  • Apple Pay
  • Google Pay

It’s important to note that Art.Africa does not store any customer payment
information, ensuring your transactions remain secure and private.

Our return policy allows buyers to initiate returns within a specified period, typically 14 days. During this time, funds are held in escrow until the buyer confirms satisfaction with the artwork. This ensures a secure and fair process for refunds and exchanges, promoting trust and transparency in every transaction. For returns, buyers should initiate the return process through our portal, providing our customer support team with necessary details and evidence, such as
photographs of any damage or discrepancies. Once verified, we process a refund for the purchase amount, excluding shipping fees.

While we typically do not offer exchanges due to the unique nature of artworks, exceptions may be considered for damaged items or under special circumstances. Sellers are notified promptly in the event of a return or refund request and provided with the necessary information to facilitate a smooth process. This approach ensures that both buyers and sellers have a reliable and transparent system for managing returns and exchanges, fostering a positive experience for all
involved. For more information or specific inquiries regarding our policies, please
refer to our comprehensive guidelines or reach out to our support team directly.

At Art.Africa, fostering a trusting and positive experience for both artists and collectors is our top priority. We understand that sometimes issues may arise, and we’re committed to resolving them fairly and efficiently. Our comprehensive process for handling disputes and customer complaints
includes the following steps:

  1.  Initial Complaint Submission: Customers can submit their complaints
    through our dedicated customer support portal on the Art.Africa website.
    They can provide details about the issue, including order numbers, artist
    names, and any relevant evidence such as photos of damaged artwork.
  2. Acknowledgment and Preliminary Review: Once a complaint is submitted,
    our customer support team acknowledges receipt of the complaint within 24
    hours. They conduct a preliminary review to understand the nature of the
    dispute and gather any additional information needed to resolve the issue.
  3. Investigation: Our team investigates the complaint by communicating with
    all parties involved, including the buyer and the artist. We review transaction
    records, correspondence, and any other relevant documentation to get a
    clear picture of the situation.
  4. Resolution Proposal: Based on the findings, we propose a resolution to both
    the buyer and the artist. This could include a refund, a replacement, or
    another mutually agreeable solution. Our goal is to ensure that both parties
    are satisfied with the outcome.
  5. Escalation: If the initial resolution proposal is not accepted by either party,
    the case is escalated to our dispute resolution panel. This panel consists of senior team members who review the case in greater detail and make a final
    decision.
  6. Final Resolution: The final decision is communicated to both parties, and
    necessary actions are taken to implement the resolution. This could involve
    issuing a refund, arranging for the return of the artwork, or other actions as
    deemed appropriate.
  7. Feedback and Follow-Up: After resolving the dispute, we follow up with the
    customer to ensure that the issue has been satisfactorily resolved. We also
    gather feedback to improve our processes and prevent similar issues in the
    future.
  8. Policy and Guidelines: Art.Africa has clear policies and guidelines in place
    regarding returns, refunds, and dispute resolution. These policies are
    accessible on our website and are communicated to all users to ensure
    transparency and understanding.

Additionally, we encourage clear communication between artists and collectors throughout the buying process. Our platform offers a secure messaging system for easy communication regarding artwork details, shipping arrangements, and any potential concerns. Our dedicated customer support team is readily available to assist with any questions or concerns via email, or live chat.
We believe in fostering a supportive community where artists and collectors can connect and share their passion for art. Should any issues arise, Art.Africa is committed to providing a fair and efficient resolution process, ensuring a positive experience for everyone involved.

To sell artwork on Art.Africa, you must be an artist, curator or the representative of an art gallery that operates in Africa or whose artworks showcase African art or culture. We welcome artists, galleries, and curators from all over Africa and the diaspora to present their unique and contemporary artworks on our platform. Our goal is to promote and celebrate African art and culture by supporting local and indigenous artists, galleries, and curators.

If you meet these conditions, we invite you to apply to become a seller on our platform and share your exceptional artworks with our global community of art enthusiasts. To ensure the legitimacy of the displayed artworks, sellers must submit supporting documents, including their identification proof and evidence of their position as an artist, curator or a representative of an art gallery.

First of all, introduce yourself! Our online “Expression of Interest” form lets you share details about your artistic journey and a portfolio of your existing work. It’s like a friendly handshake and introduction. Once submitted, our team will review your information and portfolio to understand your artistic style and ensure it aligns with the Art.Africa community. You’ll get a prompt notification – either welcoming you aboard or offering feedback to refine your profile further. If approved, you will receive an invitation to create your personal artist space on our platform, similar to your own virtual gallery. This involves setting up a secure account and completing a few quick steps to get your profile ready.

 

For added security, you have to complete the “Know Your Customer” (KYC) verification. This enhances security on our platform and keeps our users safe. Once your KYC information is fully approved, you can access your personalised storefront. Here, you can upload high-quality photos of your artwork, write detailed descriptions, and set competitive prices. In some cases, our team might do a final quality check to ensure your art meets our standards. Once approved, your artwork goes live on our platform, ready to be
discovered and purchased by art enthusiasts worldwide!

 

Ready to join Art.Africa? Head over to our homepage and click the “Sell Art” button, or use the “Login” menu and look for the “Express Interest” link to begin setting up your artist or art gallery account. We look forward to welcoming you to our vibrant Art.Africa community!

Here are some ways to provide excellent customer service:

  • Respond promptly: Reply to customer inquiries and concerns in a timely manner.
  • Be friendly and approachable: Use a warm and welcoming tone in your
    communication.
  • Listen actively: Pay attention to customers’ needs and concerns.
  • Provide clear and concise information: Offer accurate and helpful answers to
    questions.
  • Be proactive: Anticipate and address potential issues before they become problems.
  • Show empathy and understanding: Acknowledge and validate customers’ feelings.
  • Follow up: Check in with customers after a sale or issue resolution to ensure
    satisfaction.
  • Be knowledgeable: Stay up-to-date on products and services to provide informed
    support.
  • Offer solutions: Provide alternatives or solutions when possible.
  • Show appreciation: Express gratitude for customers’ business and loyalty.

We charge a commission on Art.Africa as an investment in your artistic journey. These fees help us maintain a secure infrastructure and support extensive marketing efforts to reach a high-quality, broad audience of art enthusiasts and collectors. This, in turn, maximizes the potential for your success. By understanding these fees upfront, you can make informed decisions about showcasing your art on Art.Africa, contributing to a thriving platform that benefits all participants.

Sellers on Art.Africa are not required to meet a minimum sales volume, but they
must upload at least one artwork for sale. It’s essential for sellers to keep their
inventory and account current, which includes providing a biography, showcasing
past works and exhibitions, and submitting official identification for verification.
Moreover, sellers must ensure that all uploaded artwork complies with copyright
laws. These guidelines uphold a high standard of professionalism and authenticity
on the platform, ensuring that sellers contribute adequately, adhere to copyright
regulations, and remain actively engaged.

Art.Africa welcomes a wide range of artistic mediums! However, to ensure a safe
and positive experience for everyone, we do have some restrictions:

  • Perishable Materials: Artworks made from materials that degrade quickly,
    like food or flowers, aren’t allowed.
  • Hazardous Materials: Art containing hazardous or toxic materials that could
    pose a risk during shipping or handling is prohibited.
  • Animal Parts: To protect wildlife and promote ethical sourcing, we strictly
    restrict any artwork containing animal parts, including ivory, tusks, fur,
    shells or bones from endangered or protected species.

Additionally, to protect intellectual property:

  • Copyrighted Material: Art that infringes on existing copyrights or
    trademarks is strictly forbidden.

Finally, to maintain a family-friendly platform:

  • Explicit Content: Art with explicit, offensive, or inappropriate content is
    forbidden.

If you have any questions about whether your specific medium is suitable, feel free
to contact our support team! They’re happy to assist you.

Art.Africa offers multiple ways for artists and galleries to connect with their
support team:

  • Live Chat: If you have a quick question or need immediate assistance,
    Art.Africa offers live chat functionality for real-time communication with the
    support team.
  • Support Tickets: For more complex inquiries or detailed issues, you can
    submit a support ticket through the website. This allows you to provide a
    clear description of the problem and attach relevant files if needed.
  • Secure Messaging: Art.Africa might also offer a secure messaging system
    within the platform. This allows for direct communication with the support
    team while maintaining privacy for any sensitive information exchanged.
    These channels ensure timely support and assistance for any issues or questions
    that may arise.

There are two main possibilities for participating in Art.Africa’s exhibitions and
events, depending on your role:

For Artists:

  • Open Calls: Art.Africa might hold open calls for artists to submit their work
    for consideration in specific exhibitions. These calls will likely be announced
    on the website or social media channels. Be sure to follow us and check
    regularly for updates. Some open calls might have specific themes or
    mediums in focus, so ensure your work aligns with the criteria.
  • Direct Contact: If Art.Africa curates exhibitions or events with a specific
    artistic vision, they might reach out directly to artists whose work aligns
    with the theme. Having a strong online presence and artist profile on
    Art.Africa could potentially increase your chances of getting noticed.

For Galleries and Curators:

  • Curatorial Proposals: Art.Africa might offer opportunities for galleries and
    curators to submit proposals for exhibitions or events. These proposals
    would likely outline the theme, participating artists (if applicable), and
    overall vision for the event.
  • Collaborations: There’s a possibility that Art.Africa collaborates with
    established galleries or curators on specific exhibitions or events. This
    information might be announced on their website or through industry
    channels.
  • Contact Art.Africa: If you have a specific concept or proposal for an exhibition or
    event that aligns with Art.Africa’s mission, you could potentially reach out to their
    team directly to express your interest.

Yes, we currently offer various advertising options for artists, including:

  • Gain increased visibility through our featured artist spotlights features on the
    homepage.
  • Showcase your masterpiece to the world with a spotlight of your artwork on the
    homepage.
  • Place your work prominently across various pages for maximum exposure using our
    targeted banner ads features.
  • Leverage our social media reach to engage with a wider community.
  • Custom Campaigns: Collaborate with us to create tailored campaigns that align with
    your artistic vision and our platform’s audience.

With a combined audience of over 50,000 art lovers and enthusiasts across our platform
and social media channels, our advertising options offer a unique opportunity to showcase
your art to a targeted and engaged audience. Please contact our advertising team at
[email protected] for more information on our advertising options, pricing, and how
to get started. We’re excited to help you showcase your art to our community of art
enthusiasts!

To protect your artwork from copyright infringement:

  1. Copyright Registration: Register your artwork with the copyright office in your country.
  2. Use Watermarks: Apply watermarks to your digital artwork to deter unauthorised use.
  3. Terms of Use: Clearly outline the terms of use for your artwork on your website or any
    platform where it’s displayed.
  4. Monitor Usage: Regularly search for unauthorised uses of your artwork online.
  5. License Your Artwork: Consider licensing your artwork to control how it’s used and
    generate income.
  6. Cease and Desist Letters: If you find unauthorized use, send a cease and desist letter
    demanding the infringing party to stop using your artwork.
  7. Legal Action: If necessary, pursue legal action against copyright infringers.

Remember, it’s crucial to document your creation process and keep records of your
artwork to support any claims of ownership in case of infringement disputes.

If you discover that someone has copied your work on Art.Africa, here’s what you can do:

  1. Gather Evidence: Collect evidence of the infringement, including screenshots,
    timestamps, and any communication related to the original creation of your work.
  2. Contact the Infringing Party: Reach out to the person who copied your work, politely but firmly requesting them to remove or stop using your artwork.
  3. Report to Art.Africa: Utilize the reporting feature on Art.Africa to notify the platform about the infringement. Provide all relevant evidence and details to support your claim.
  4. Cease and Desist Letter: If the infringement persists, consider sending a formal cease and desist letter, outlining the infringement and demanding that they stop using your work.
  5. Legal Action: If necessary, consult with a copyright attorney to explore legal options, such as sending a formal legal notice or pursuing legal action against the infringing party.

Remember to keep records of all communication and actions taken regarding the
infringement, as this documentation may be valuable if the situation escalates further.

Once a commission is agreed upon, the buyer is required to place a deposit. If the
buyer decides to cancel the commission, the deposit is non-refundable. This policy
ensures that the artist is fairly compensated for the time and resources invested in
starting the project. If you have any specific concerns or need further clarification,
please feel free to contact our customer support team.

Yes, you are absolutely free to list and sell your artwork through other galleries, websites,
or platforms. Our goal at Art.Africa is to support your success as an artist, which includes
providing you the freedom to reach as wide an audience as possible.

Yes, we recommend using sturdy and protective packaging materials to ensure safe
shipping of artworks. Here are some suggested materials:

  • Sturdy boxes: Specifically designed for shipping artwork, these boxes provide extra
    protection. The box should be slightly bigger than your artwork.
  • Foam core or cardboard inserts: Help keep artwork secure and prevent movementduring transit.
  • Bubble wrap or foam sheets: Protect artwork from impact and scratching.
  • Acid-free paper or tissue: Wrap artwork to prevent damage from moisture or abrasion.
  • Secure boxes and prevent opening during transit using packaging tape.

Additional protection for fragile artwork, by reinforcing using corner protectors.
Remember to:

  • Use adequate cushioning and support
  • Avoid using materials that may damage artwork (e.g., packing peanuts, newspaper)
  • Seal boxes securely to prevent opening during transit
  • Proper packaging helps ensure your artwork arrives safely at its destination.

Should I insure my shipments?

While not mandatory, we recommend insuring shipments for:

  • High-value items
  • Fragile or sensitive artwork
  • Long-distance or international shipments
  • Items with a high risk of damage or loss

By insuring your shipments, you can ensure a smooth and secure transaction for both you
and the buyer.

Setting up shipping for your artwork involves several steps to ensure it arrives
safely and efficiently at its destination. Here’s a comprehensive guide:

  1. Choose Shipping Carriers:
    -Research and select reliable shipping carriers (e.g., FedEx, UPS, DHL,
    USPS).
    – Compare rates, delivery times, and services offered by each carrier.
  2. Packaging Materials:
    – Obtain high-quality packaging materials, including sturdy boxes, bubble
    wrap, packing peanuts, corner protectors, and tape.- Consider using custom or reinforced boxes for larger or fragile pieces.
  3.  Packaging Your Artwork:
    – Protect the artwork with a layer of glassine paper or acid-free tissue paper.
    – Wrap the artwork in bubble wrap for cushioning.
    – Use corner protectors to safeguard edges and corners.
    – Place the wrapped artwork in a sturdy box with sufficient padding to prevent
    movement during transit.
    – Double-boxing (placing the box inside a larger box with additional padding) can
    provide extra protection for fragile items.
  4. Shipping Labels and Documentation:
    – Print and attach the shipping label securely to the package.
    – Include a return address and contact information.

When shipping your artwork, you have the flexibility to choose a courier company that best meets your needs for safe and reliable delivery. While Art.Africa recommends considering reputable options like DHL, FedEx, UPS, TNT, and Aramex for their global reach and reliability, using these specific companies is not mandatory.

However, if you opt for a courier service not listed above, please ensure they provide item tracking to ensure the secure transit and delivery of your artwork. This tracking capability is a requirement to ensure that shipments are traceable and accountable throughout the shipping process.

Handling international shipping for your artwork involves several steps to ensure
that your package arrives safely and complies with all necessary regulations. Here’s
a detailed guide:

  1.  Research International Shipping Regulations:
  •  Familiarise yourself with the import regulations of the destination country,
    including restrictions on certain materials and items.
  • Check for any specific documentation required for importing artwork.

2. Select a Reliable Shipping Carrier:

  • Choose a carrier experienced in international shipping, such as DHL, FedEx,
    UPS, or USPS.
  • Consider factors such as delivery times, tracking capabilities, and insurance
    options.

3. Properly Package Your Artwork:

  • Use high-quality packaging materials to protect your artwork during transit.
  • Wrap the artwork in protective materials such as glassine paper or bubble wrap.
  • Use sturdy boxes and consider double-boxing for added protection.
  • Include corner protectors to safeguard edges.

4. Prepare Documentation:

  • Customs Declaration Form: Accurately complete the required customs
    declaration forms, specifying the contents and value of the package.
  • Commercial Invoice: Include a commercial invoice that details the
    contents, value, and purpose of the shipment.
  • Certificate of Authenticity: For valuable or original artwork, include a
    certificate of authenticity if applicable.
  • Import Licences: Check if the destination country requires any import
    licences or special permits for artwork.

5. Calculate Shipping Costs and Duties:

  • Use the carrier’s online shipping calculator to estimate shipping costs based on the
    package’s dimensions, weight, and destination.
  • Research and estimate potential customs duties and taxes that the recipient may need
    to pay upon arrival.

6. Purchase Insurance:

  • Insure your artwork for its full value to protect against loss or damage during transit.
  • Check with the carrier for insurance options and coverage limits.

7. Label the Package Clearly

  • Include the recipient’s full address, including country, postal code, and contact number.
  • Attach all necessary shipping labels and customs documentation securely to the
    package.

8. Select Tracking and Delivery Confirmation:

  • Choose a shipping service that includes tracking and delivery confirmation to monitor
    the shipment’s progress and ensure it reaches its destination.

9. Inform the Recipient:

  • Provide the recipient with the tracking number and an estimated delivery date.
  • Inform them about any potential customs duties or taxes they may need to pay upon
    receipt.

10. Keep Records:

  • Maintain copies of all shipping and customs documentation.
  • Keep a record of the tracking number and any communication with the recipient and
    carrier.

By following these steps, you can manage international shipping effectively, ensuring that
your artwork is delivered safely and in compliance with all relevant regulations.

Properly packaging artworks for shipping is crucial to ensure they arrive safely at their
destination. Follow these steps to package your artwork securely:
Materials Needed:

  1. Acid-free paper or glassine
    Corner protectors (cardboard or foam
  2. Bubble wrap
  3. Packing tape
  4. Cardboard sheets or foam boards
  5. Sturdy shipping box or crate
  6. Packing peanuts or foam padding
  7. “Fragile” labels or stickers

    Steps:
    1. Clean and Prepare the Workspace

    • Ensure your workspace is clean and free of any sharp objects or debris that could
      damage the artwork.

    2. Protect the Artwork Surface

    • Place the artwork face down on a clean, flat surface.
    • Cover the front of the artwork with a layer of acid-free paper or glassine to protect it
      from dust and scratches.

    3. Add Corner Protectors

    • Attach corner protectors to all four corners of the artwork to prevent damage during
      handling and transit.

    4. Wrap the Artwork

    • Wrap the entire artwork with bubble wrap. Ensure it is completely covered, with extra
      padding around the corners.
    • Secure the bubble wrap with packing tape, ensuring it is tight but not overly
      compressed.

    5. Add Additional Protection

    • Sandwich the bubble-wrapped artwork between two pieces of cardboard or foam board.
      This provides extra protection against bending or impacts.
    • Secure the cardboard or foam boards together with packing tape.

    6. Prepare the Shipping Box or Crate

    • Choose a shipping box or crate that is slightly larger than the artwork to allow space for
      padding.
    • Line the bottom of the box with a layer of packing peanuts or foam padding.

    7. Place the Artwork in the Box

    • Place the protected artwork in the center of the box.
    • Fill any remaining space around the artwork with packing peanuts or foam padding to
      prevent movement during shipping.

    8. Seal the Box

    • Close the box and seal all edges with packing tape. Ensure the box is securely closed to
      prevent it from opening during transit.

    9. Label the Package

    • Label the package with the recipient’s address and your return address.
    • Attach “Fragile” labels or stickers on all sides of the box to alert handlers to take extra
      care.

    10. Insure the Shipment

    • Consider insuring the shipment for the value of the artwork to protect against loss or
      damage during transit.

    Tips:

    If shipping internationally, check customs regulations and ensure all necessary
    paperwork is completed.

    • Use a reliable courier service that specializes in handling artworks.
    • Keep track of the shipment with tracking information provided by the courier.
    • Seek help for large/delicate pieces: If you’re unsure about packing a particularly large or delicate piece, consult a professional shipper or framer.

    By following these steps, you can help ensure that your artwork is well-protected and
    arrives safely at its destination.

    Calculating shipping costs involves several factors that carriers consider. Here’s a
    step-by-step guide to help you estimate the shipping costs for your artwork:

    1. Determine Package Dimensions and Weight:

    • Measure the length, width, and height of the package.
    • Weigh the package using a scale.

    2. Choose the Shipping Carrier:

    • Decide which carrier you will use (e.g., USPS, UPS, FedEx, DHL).

    3. Select the Shipping Service:

    • Choose the type of service (e.g., standard, express, overnight) based on your delivery
      timeline and budget.

    4. Input Destination Details:

    • Enter the recipient’s address, including the country, state/province, and postal code.

    5. Use Online Shipping Calculators:

    • Most carriers have online tools to calculate shipping costs.

    6. Consider Additional Costs:

    • Insurance: Add the cost of insuring your artwork for its full value.
    • Tracking: Include any fees for tracking services if not already included.
    • Signature Confirmation: Some carriers offer this for an additional fee.
    • Customs Duties and Taxes: For international shipments, consider potential
      customs duties and taxes that may apply upon arrival.

    7. Compare Costs:

    • Check and compare rates from different carriers to find the most cost-effective option
      for your needs.

    8. Consider Packaging Costs:

    • Factor in the cost of packaging materials if not provided by the carrier.

    9. Account for Handling Fees:

    • If applicable, include any handling fees you charge for packaging and preparing the
      shipment.

    By following these steps and utilising online shipping calculators, you can accurately
    estimate the shipping costs for your artwork and make informed decisions about which
    shipping options best meet your needs

    To provide tracking information to buyers:

    • Obtain tracking number: Get the tracking number from your shipping carrier (e.g.
      USPS, UPS, FedEx).
    • Update order status: Log in to your account and update the order status to “Shipped”.
    • Enter tracking number and Courier Company: Enter the tracking number in the “Tracking Information” field.
    • Notify buyer: The buyer will receive an automated email with the tracking information.

    Yes, we recommend using sturdy and protective packaging materials to ensure safe
    shipping of artworks. Here are some suggested materials:

    • Sturdy boxes: Specifically designed for shipping artwork, these boxes provide extra
      protection. The box should be slightly bigger than your artwork.
    • Foam core or cardboard inserts: Help keep artwork secure and prevent movementduring transit.
    • Bubble wrap or foam sheets: Protect artwork from impact and scratching.
    • Acid-free paper or tissue: Wrap artwork to prevent damage from moisture or abrasion.
    • Secure boxes and prevent opening during transit using packaging tape.

    Additional protection for fragile artwork, by reinforcing using corner protectors.
    Remember to:

    • Use adequate cushioning and support
    • Avoid using materials that may damage artwork (e.g., packing peanuts, newspaper)
    • Seal boxes securely to prevent opening during transit
    • Proper packaging helps ensure your artwork arrives safely at its destination.

    Should I insure my shipments?

    While not mandatory, we recommend insuring shipments for:

    • High-value items
    • Fragile or sensitive artwork
    • Long-distance or international shipments
    • Items with a high risk of damage or loss

    By insuring your shipments, you can ensure a smooth and secure transaction for both you
    and the buyer.

    While not mandatory, we recommend insuring shipments for:

    • High-value items
    • Fragile or sensitive artwork
    • Long-distance or international shipments
    • Items with a high risk of damage or loss

    By insuring your shipments, you can ensure a smooth and secure transaction for both you
    and the buyer.

    The cost of international shipping can vary widely based on several factors:

    • Shipping Carrier: Different carriers like USPS, FedEx, UPS, and DHL have
      varying rates.
    • Package Size and Weight: Larger and heavier packages cost more to ship.
    • Destination Country: The cost can differ depending on the distance and the
      destination country’s shipping infrastructure.
    • Shipping Speed: Faster shipping options (express or overnight) are more
      expensive than standard or economy shipping.
    • Customs and Duties: Additional costs may apply for customs duties, taxes,
      and fees imposed by the destination country.
    • Insurance and Tracking: Adding insurance and tracking services can
      increase the overall cost.
    • Shipping Method: Options such as air freight, sea freight, and courier
      services have different pricing structures.
    • To get an accurate estimate, it’s best to use the shipping calculator tools
      provided on the carriers’ websites by entering the details of your shipment.

    For order-related inquiries, you can directly communicate with buyers through our secure
    support ticket system. This system allows you to manage conversations, track progress, and
    ensure timely responses to your buyers’ questions.

    By utilising the support ticket system, you can:

    • Maintain clear communication records for each order.
    • Track the resolution process for any buyer inquiries.
    • Offer a professional and secure communication channel.

    Please note: Due to security and privacy reasons, direct contact details for buyers are not
    available on the platform. All buyer communication must be facilitated through the support
    ticket system.

    Commissioned Offers: For commissioned artwork offers, a separate real-time chat feature
    is available through the sales dashboard. This chat allows you to clarify details with the
    buyer before initiating the project and will automatically create a new support ticket for
    further communication.

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