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What do I do if I have an issue with a payment or checkout?

by Jun 26, 2024

If you have an issue with a payment or checkout, please follow these steps:

  • Double-Check Information: Ensure that all your payment details and billing
    information are correct.
  • Try Again: Sometimes, simply trying the checkout process again can resolve
    the issue.
  • Contact Support: If the problem persists, please contact our support team
    for assistance.
  • Login to Your Account: Navigate to the “Help and Support” option in the
    menu dropdown and click it. Raise a ticket detailing your complaint and
    submit it.
  • Contact Us Form: Alternatively, click the “Contact Us” button in the website
    footer, fill out the form with your feedback, and send it.
  • WhatsApp: You can also click the WhatsApp icon on the Art.Africa
    homepage to contact our support team directly.
  • We’re here to help and will do our best to resolve any payment issues promptly.
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