What are the policies on returns, refunds, and exchanges on Art.Africa?
by Jun 27, 2024
Our return policy allows buyers to initiate returns within a specified period, typically 14 days. During this time, funds are held in escrow until the buyer confirms satisfaction with the artwork. This ensures a secure and fair process for refunds and exchanges, promoting trust and transparency in every transaction. For returns, buyers should initiate the return process through our portal, providing our customer support team with necessary details and evidence, such as
photographs of any damage or discrepancies. Once verified, we process a refund for the purchase amount, excluding shipping fees.
While we typically do not offer exchanges due to the unique nature of artworks, exceptions may be considered for damaged items or under special circumstances. Sellers are notified promptly in the event of a return or refund request and provided with the necessary information to facilitate a smooth process. This approach ensures that both buyers and sellers have a reliable and transparent system for managing returns and exchanges, fostering a positive experience for all
involved. For more information or specific inquiries regarding our policies, please
refer to our comprehensive guidelines or reach out to our support team directly.
